Customer Service/Order Entry/Inside Sales Position at Tube-Mac Industries

Customer Service/Order Entry/Inside Sales Position

Tube-Mac Industries, Inc. – Zelienople, PA

Job Description

This position is with a world leader in supplying non-welded piping solutions for hydraulic and lubrication applications for a variety of industries. Products such as metal pipe and tube fittings, pipe/tube, clamps, valves and similar industrial products in various types of metal material grades are all standard catalog items for Tube-Mac.  The candidate should have technical aptitude and the ability to quickly grasp new product technology & processes with the ability to discuss the information with customers. The candidate will have the opportunity to make a difference in a dynamic organization while participating in an exceptional compensation and benefits program. This position starts between $ /hr. depending upon experience and qualifications.

Job Responsibilities

• Act as an extension of and support the outside sales force to proactively grow product sales.
• Handle customer inquiries, process orders and resolve customer issues promptly.
• Provide timely price quotations including working with manufacturing to determine delivery dates.
• Price, procure orders, handle customer issues and returned goods, and manage multiple customer accounts.
• Expedite backorders with manufacturing to maximize fill rates and customer satisfaction.
• Assist with inventory management, shipping and receiving, and purchasing as needed. Issue packing slips to shipping, production and/or engineering, in conjunction with requesting drawings to be issued for manufacturing.                                                    Coordinate with shipping to facilitate efficient shipping schedules to customers and inter-company transfers.                                                                                   
• Coordinate with Inside Sales Canada to arrange shipments to the U.S.
• Maintain Pyplok Tooling Database for Rentals and Projects.
• Invoice Sales Orders on a daily basis.

Job Requirements

Post-secondary education preferred.
2-5 years of customer service experience, preferably in the fluid power industry with general knowledge of industrial manufactured components.
Must have past experience with an ERP system such as AccPac/ Sage / Oracle etc.
Superior oral and written communication skills.
Must have experience with Microsoft Office (Excel, Word, etc) to generate estimates.
Must possess good interpersonal skills and work well in a team environment.
Must possess strong organization skills and the ability to multi-task.
Must work well under pressure multitasking between many customers and orders.
Must possess a strong work ethic with commitment to busy days and multiple projects.