Customer Service Operations Manager (B2B) - LEM Products

Company Description

At LEM Products, we pride ourselves on being the leader in meat & game processing equipment. Our goal is simple: deliver high-quality products to hunters, processors, and home cooks. LEM's assortment of products makes it easy to process, prepare, and preserve your harvest and foods. From the first grind to delicious sausages and homemade jerky, to helping your bounty stay fresh for longer. We carry over 800 different products that you can purchase right here at www.lemproducts.com or find us in over 3,500 retail stores throughout the US and Canada. We believe home processing to be a deeply rewarding experience and helps you take more pride in what you provide. At LEM, we're here to guide you and help keep you processing for years to come.

Role Description

This is a full-time on-site role as a Customer Service Operations Manager (B2B) at LEM Products in West Chester, OH. We are seeking a Customer Service Operations Manager (B2B) to oversee and improve the Customer Service and Order Management team for our business customers. In this role, you will manage our customer service B2B team, manage the order entry and fulfillment processes, ensure compliance with customer requirements, and support the sale team. This role requires the ability to streamline processes and policies, recommend and implement change, and possesses a strong sense of ownership.

Qualifications

• Minimum of 3 to 5 years managing a customer service operation team at a consumer products company.
• Knowledge of managing an ERP & WMS system (understanding of coding, EDI configuration, and ASN shipment files) required. Proficient with Microsoft Excel & Word, Windows based computers, and the use of the internet. General acceptance of hunting as a sport and the processing of meat required with prior experience in these industries preferred.
• Strong analytical skills and the ability to analyze retail data and market trends
• Effective communication and relationship-building skills with wholesale clients
• Knowledge of B2B processes and strategies
• Proficiency in using inventory management software and tools
• Attention to detail and strong organizational skills
• Ability to work collaboratively in a team environment
• Previous experience in the Customer Service Operations B2B industry required, preferred experience as it relates to retail meat processing equipment.
• Preferred bachelor’s degree and 3 to 5 years of experience, preferably in a similar or related field. In lieu of bachelor’s degree 5 or more years of experience in CSO B2B required.