Customer Service Lead - SunSource
Houston, TX 77044
About the Job
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Lead will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
In addition, a Customer Service Lead will lead fellow CSR's in his/her group. Managing the workflow and delegating tasks. A Customer Service Lead will be responsible for pricing/margin review and approvals along with providing guidance and training to CSRs in the group.
Role & Responsibilities
- Sell industrial and hydraulic hose and gasket products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Monitor fellow CSRs workflow and re-distributing if necessary
- Review and approve pricing/margin on quotes and sales orders.
SunSource
PI255705265
Source : SunSource