Customer Service at Symbioun Technologies
Indianapolis, IN 46204
About the Job
Job Responsibilities:
- Application Processing: Efficiently review and process applications following guidelines. Investigate flagged applications and follow up with households or schools as necessary.
- Customer Service: Provide courteous, timely, and accurate customer service via phone or email. Greet customers, answer inquiries, and escalate complex issues to supervisors.
- Case Management: Maintain and update household case files in a database, ensuring accurate benefit issuance and compliance with record retention policies.
- Support Leadership: Collaborate with leadership to resolve escalated customer concerns and system issues.
- Compliance and Research: Stay updated on changes to the summer program rules and regulations. Research information to respond to customer inquiries and make eligibility determinations for benefits and waiver programs.
- Administrative Tasks: Track customer interactions, generate management reports, handle routine correspondence, and operate office machines as needed.
- Efficiency Improvements: Suggest procedures and methods to enhance efficiency and effectiveness to the assistant director.
Required Skills:
- Non-IT help desk experience
- Strong customer service experience
- Accuracy in data entry
- Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels
- Excellent organizational and time management skills
- Ability to deal with confrontational situations
- Excellent oral and written communication skills
- Ability to work as a member of a team
- Proficient in Microsoft Office and Google Drive
- Basic math and accounting skills
- Self-directed