Customer Service | Health Care at Virtual Company
Louisville, KY 40202
About the Job
Position Summary:
The Customer Service Representative in Healthcare plays a vital role in ensuring patients and their families have a positive experience. This individual will be the primary point of contact for patients, providing assistance with scheduling appointments, answering inquiries, resolving issues, and coordinating with healthcare providers to ensure seamless service.
Key Responsibilities:
- Greet and assist patients in-person, via phone, or through email with professionalism and empathy.
- Schedule and confirm patient appointments, manage cancellations, and reschedule as needed.
- Respond promptly to inquiries about services, insurance, billing, and other patient concerns.
- Maintain patient records and ensure accuracy in data entry while adhering to confidentiality and HIPAA regulations.
- Collaborate with healthcare providers and administrative staff to address patient needs and resolve issues efficiently.
- Process payments, verify insurance coverage, and provide information about financial assistance programs, if applicable.
- Educate patients about clinic policies, procedures, and available healthcare services.
- Monitor and follow up on outstanding patient concerns, ensuring a timely resolution.
- Act as an advocate for the patient, ensuring their experience is positive and stress-free.
Qualifications:
- High school diploma or equivalent; an associate degree or certification in healthcare administration is a plus.
- Prior experience in a healthcare, customer service, or administrative role preferred.
- Strong verbal and written communication skills with a focus on empathy and active listening.
- Proficiency in using electronic medical records (EMR) systems, scheduling software, and basic office tools.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Knowledge of healthcare terminology and insurance processes is an advantage.
- Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.