Customer Service - Customer Service/Call Center Representative. - Varite, Inc
Redwood City, CA 94065
About the Job
Customer Service/Call Center Rep
Contract: 6 Months
Location: Redwood City, CA (Remote)
Pay rate range: $20-25/hr.
Job Description:
The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include client Store, client Software Delivery Cloud, and License Key Provisioning. New area of focus serves laptop distribution for new hire onboarding.
Brief Posting Description:
Customer Service analysts deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will:
Preferences:
Contract: 6 Months
Location: Redwood City, CA (Remote)
Pay rate range: $20-25/hr.
Job Description:
The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include client Store, client Software Delivery Cloud, and License Key Provisioning. New area of focus serves laptop distribution for new hire onboarding.
Brief Posting Description:
Customer Service analysts deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will:
- Provide world class customer service for client's online venues using phone, email, chat, and co-browse.
- Use client applications to research customer inquiries and determine customer entitlement to products and services.
- Work cross functionally with company stake holders to develop procedures in support of evolving business needs.
- Create and maintain process documentation and publish to content management systems.
- Analyze trends and process performance through data collection and metrics.
- Identify, evaluate, and report issues to management that impact the quality of outputs.
Preferences:
- A/BS college degree
- Technical aptitude; learns new technology quickly
- Proficient in English (writing and verbal)--multiple language skills a plus
- 1-2 years' work experience--may include internship(s)
- Proficient in Excel, Power point.
Source : Varite, Inc