Customer Service Coordinator - CBRE

Customer Service Coordinator Job ID 198647 Posted 23-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Charlotte - North Carolina - United States of America, Remote - US - Remote - US - United States of America **About the role** In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards. **What you'll do** + Monitor systems, receive calls, create tickets in ticketing system, and dispatch following strict guidelines for alarm handling. + Capable of running daily reports to assist Property Management field personnel in troubleshooting and validating alarm reports. + Generate and dispatch service request work orders for completion by vendors. + Build and distribute effective communications regarding training opportunities and updates for the department or service line. + Assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat, and Call Center procedures. **What you'll need** + High school diploma or GED required. Minimum two years of related experience. + Ability to understand and carry out general instructions and problem solve in standard situations. + Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM. + Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. **Why CBRE?** + Employee Benefits: CBRE provides competitive benefits packages, including health insurance, retirement plans, wellness programs, and other perks that support employee well-being and work-life balance. + Diverse Work Environment: CBRE promotes diversity and inclusivity in the workplace, fostering a collaborative and supportive environment for employees from various backgrounds. + Career Development: CBRE emphasizes professional growth and development, offering training programs, mentorship opportunities, and the chance to advance within the company. **Disclaimers** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future + CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Care Coordinator position is $17.0 per hour and the maximum salary for the xx position is $18.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Care Coordinator position is $17.0 per hour and the maximum salary for the xx position is $18.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)