Customer Service Associate - Spherion

Spherion Naples is seeking a dynamic Spanish/English speaking Customer Service Associate for a Swimming Pool Contractor in Naples Florida. Engage with our valued customers, address inquiries, and resolve concerns. If you thrive in a fast-paced environment and have excellent communication skills, and are looking for growth opportunities, we want to hear from you!

Responsibilities:
Engage with customers via telephone to provide comprehensive support and information on our products or services.
Expertly handle customer questions and complaints, utilizing your active listening skills to understand their needs.
Efficiently manage customer accounts, maintaining detailed records of interactions, inquiries, complaints, and comments.
Generate call back request tickets for issues beyond your immediate knowledge, ensuring timely resolution.
Perform follow-up and escalation procedures to address and resolve customer requests effectively.
Take on additional duties as assigned, contributing to the overall success of the team.

Working hours: 8:00 AM - 4:00 PM

Skills:
Comfortable with prolonged periods of sitting at a desk and working on a computer (optional standing desk available).
Ability to lift up to 15 pounds at times.

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent.
Previous customer service experience is required.
Excellent communication skills, including active listening, to effectively understand and address customer needs.
A service-oriented mindset with a strong commitment to resolving customer grievances.
Proficient computer skills and a quick ability to adapt to new processes.


Apply Now on this post!!

We offer weekly open interviews Mondays thru Fridays 9:30am-1:30pm

Walk-ins welcome, want to skip the wait....
Call us at 239-494-3044 or send us a text today at 239-263-2998 to schedule an interview!
We are located at:
4964 Tamiami Trail North
Naples, FL 34103

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).