Customer Service Associate - Scherer Electric

Scherer Electric in Hamburg, NY is calling all go-getters to apply to join our amazing team as a full-time Customer Service Associate!

WHY YOU SHOULD JOIN OUR TEAM

We are a leading company that cares about its employees. We pay our Customer Service Associates a competitive wage of $18 - $23 per hour, depending on experience. Our team also enjoys great benefits, including health, dental, paid time off (PTO), a 401(k) plan, paid holidays, wage increases based on performance, company-provided uniforms, brand new work trucks. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this office position, please continue reading!

ABOUT SCHERER ELECTRIC

Scherer Electric was founded in 1995 with the goal of creating a quality electrical services company for homeowners in the greater Buffalo area. Throughout the past two decades in business, we've cultivated our craft to flawlessly meet the needs of our customers. Our high-quality service has been recognized many times and is displayed by our impressive list of accolades which includes the Hamburg Chamber of Commerce Leadership Award in 2007, BBB Torch Award for marketplace excellence in 2008, the Home Services Hall of Fame for market dominance and service company of the year in 2010, and the Eaton Contractor 10 Year Award in 2019.

Because we couldn't succeed without our exceptional employees, we offer awesome benefits and perks to show them our appreciation! We also believe that cultivating an atmosphere of growth is the best way for our technicians to succeed and enjoy the work they do. We're proud to be the best and recognize that we owe it to our incredible team!

ARE YOU A GOOD FIT?

Ask yourself: Are you a self-motivated problem solver? Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you keep your workspace clean and organized? Are you a fast learner? Do you thrive in a fast-paced environment? If so, please consider applying for this customer service position at our electrical office today!

YOUR LIFE AS AN CUSTOMER SERVICE ASSOCIATE

As a Customer Service Associate, you play a vital role in our office. You arrive each day ready to ensure that our clients are being heard. You are comfortable receiving calls while multitasking with a computer program to enter the data while talking to customers. Using a script and relaying how their service call is going to work. Your goal is to provide prompt, convenient service as well as to maximize our field technicians' time and mileage. You respond to emails, collect payments, pull permits, and do any research that needs to be done. Your inner organizer loves the sense of order you create throughout the day. You get great satisfaction making sure that our customers are happy!

WHAT WE NEED FROM YOU

• Verifiable experience in a fast-paced customer service/scheduling & dispatch position
• Customer service skills
• Great Multitasker

If you can meet these requirements and perform this dispatch job as described above, we would be happy to have you as part of our office team!