Customer Service Advisor at Garces, Grabler & LeBrocq
Trenton, NJ
About the Job
$20 hourly
Responsibilities:- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Find patterns in customer complaints and bring them to the team for improvement
- High school diploma, G.E.D. or equivalent
- Display strong communication skills, active listening skills, and personal skills
- Strong knowledge of customer interface and interaction
When the people of New Jersey want to find a lawyer, they find us. Garces, Grabler & LeBrocq was founded in 1991 primarily as a personal injury law firm. We have diversified our practice to provide a broad range of legal services. We are one of the few multilingual law firms in NJ, with +100 employees and +30 NJ lawyers representing clients in New Jersey, New York, and Pennsylvania.
Compassionate, Knowledgeable, and Driven NJ Lawyers.
The law firm of Garces, Grabler & LeBrocq matches each New Jersey attorney with the client's needs: a personalized approach we have found to be a win-win. Our NJ lawyers work as a team to provide expert legal representation for all legal matters. Garces, Grabler & LeBrocq is divided into departments by practice area.
At Garces, Grabler & LeBrocq, we have the resources you expect from a large law firm while providing the personal attention you deserve.