Customer Service Advisor - HCA Healthcare
Falls Church, VA 22044
About the Job
Description
Schedule: Monday - Friday
Available Shifts
Each shift is 8 ½ hours and includes a 30 minute lunch break and two breaks
Start times from 930am-1230pm EST
End Times from 6pm-9pm EST
Start dates for hire is 2/06/25
Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Customer Service Advisor today with Parallon.
Benefits
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as a Customer Service Advisor. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
Job Summary and Qualifications
The Customer Service Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, takeappropriate actionsin various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.
In this role you will:
- Communicate with customers by phone or via digital media to obtain information needed to resolve inquiriesin accordance withdepartment policies and procedures
- Review patient account information in multiple systems, perform research as necessary, and takeappropriate actionto resolve patient inquiries and account balances
- Document patient inquiry and actions taken into theappropriate systems
- Update or add insurance information and/or patient demographic information and request rebill
- Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
- Escalate patient complaints to theappropriate individual/departmentbased on the nature of the issue
- Create a positive patient experience through actively listening, understanding, ensuringtimelyresolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
- Follow all Parallon Customer Service Organization (CSO) guidelines and policies
- Meet andmaintainestablished departmental performance metrics for production and quality
- Adhere to all compliance guidelines
- Maintain working knowledge of workflow, systems, and tools used in the department
Qualifications that you will need:
- Minimumone-year customer service experiencerequiredin a customer service, healthcare office, hospitality, retail sales or client manager role
- Previouscall center experience preferably in a healthcare environment preferred
- Virtual employeesare required tohave high speed internet with 25 MB download and15Upload Speed.(WiFiis notpermitted)
Parallonprovides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Service Advisor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.