Customer Service and Administrative Assistant - Maxs Artisan Breads Inc

WHY WORK AT Max's Artisan Breads Inc.

We are a growing organization with products that consumers love! Our business and reputation are rooted in quality and service, important values we'll maintain as we plan our exciting trajectory of continued growth.

We offer great company benefits that includes health, vision, dental insurance, vacation and a 401k program.

Essential Duties and Responsibilities:

• All Local Order responsibilities, including but not limited to:
  • Ensuring great customer service
  • Entering, correcting, and shipping orders in the system
  • Fulfillment of orders and receiving payments
  • Communication with Accounting and VP of Sales on local orders and customers.
  • Sending daily reports for production
  • Filing invoices & statements.
• Answering phones.
• Provide clerical support to office personnel and supervisors.
• Communication with Packers, Bakers, Sanitation, Drivers, Shipping & Office Personnel.
• Able to use the computer, basic knowledge of navigating different software programs (specific software program training will be provided).
• Create needed word or excel templates (requests from leads/management).
• Printing paperwork for different departments, some require cutting.
• Refilling file bins in each department.
• Checking the inboxes.
• Postings/Memos, including posting weekly schedule.
• Printing labels for products and/or shipping labels.
• Help employees with basic questions.
• Flexible with warehouse and office duties (willingness to bounce back and forth).
• Mission Linen inventory and confirmation.
• Miscellaneous items: greeting visitors, receiving packages.
• Seasonal tasks: Christmas gifts, placing summer ice creams in refrigerators, creating yearly files.
• Ensure compliance with OSHA and SDS Standards.
• Other duties as assigned.

Communications:

• Informs Supervisor of known or anticipated problems in a proper manner and timely basis.
• Maintains good working relationships with company employees and coworkers.
• Communicates with department staff in a clear and timely manner to maximize productivity.
• Acts as a problem solver and a team player.
• Demonstrates excellent communication skills.
• Demonstrates excellent customer service.

Personal Growth:

• Exercises tact and discretion in interpersonal contacts.
• Respects confidentiality of privileged information and supports Company values.
• Demonstrates commitment to continued personal and professional growth and development.
• Shows capability of working and learning about other areas within the organization.
• Actively participates in safety meetings.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job (Occasionally 1-33%; Frequently 34-66%). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands and arms and required to talk and hear, the employee is required to stand, walk, kneel, bend, stoop, twist, reach, climb, lift and crouch occasionally.
• Must be able to grasp, push and pull frequently.
• Must be able to occasionally lift up to 50 pounds.
• Able to work in the warehouse and comply with PPE (hairnet, beard net, safety glasses, etc.).

Requisite Skills/Qualifications:

Education: High school diploma or equivalent

Previous Experience, Certificates, License and Skills: 1 year experience in office administration

• Ability to read and write English; bilingual is a plus.
• Ability to work independently or in a team setting.
• Ability to follow simple instructions and rules.
• Self-starter, self-motivated and able to think on their feet.
• Ability to work under a timeline and meet timeline deadlines.
• Ability to perform simple mathematical calculations.
• Ability to Multi-task.
• Knowledge and understanding of all Good Manufacturing Practices (GMP).
• Good hygiene and cleanliness.
• Ability to work scheduled and unscheduled hours.
• Ability to work weekends and holidays.
• Regular and predictable attendance and punctuality.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities relate it may change at any time with or without notice.

Max's Artisan Breads Inc. is an Equal Opportunity Employer.