Customer Serivce Dispatch at Accentuate Staffing
Raleigh, NC 27612
About the Job
Accentuate Staffing is currently recruiting for a dynamic Customer Service Representative to join an established company in Raleigh as a Dispatcher. This position is part-time 20 hours working Friday 7p-11p, Saturday 3p-12a, and Sunday 3p-12a. Training will take place onsite then will transition to a fully remote role. Must live in Raleigh to apply.
Responsibilities:
- Responsible for inbound and outbound phone calls
- Follow up with customers via email and phone calls to ensure orders are handled appropriately
- Assist callers with delivery needs, schedule changes, and updates to client accounts
- Manage all scheduling needs and schedule orders as needed following up on any issue
- Resolve customer issues and requests quickly
- Work with team members to complete all ordering and client needs as quickly as possible.
- Maintain and update electronic portal
Requirements:
- Ability to work weekends and evenings
• Background in customer service and call center environments
• Excellent communication skills - Must be self motivated and disciplined to work remotely – must be available at all times during assigned working hours
- Must have a designated quiet works space from home
- Must have high school diploma. Associates Degree preferred and clean background
• Computer savvy; ability to pick up new software quickly
Salary
18 - 20 /hour