Customer Experience Associate - Central Garden & Pet

Sacramento, CA 95826

About the Job

Description

Our Pet Segment is searching for a Customer Experience Associate in our Sacramento, CA location. This position is responsible for providing best in class service to customers and business partners. Provide support for orders and credits for assigned market in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions through our CRM, Salesforce. effectively in a positive manner.

KEY RESPONSIBILITIES

Handle large volume of inbound and outbound calls to clients
Handle product returns. shortages, credits, process orders, and resolving complaints quickly.
Process all orders and credits with high accuracy
Manage phone service levels, utilizing CISCO phone platform
Demonstrate customer satisfaction best practices (follow up and notification)
Maintain customer interactions through the utilization of Salesforce
Collaborate with other departments to assist in solutions for clients
Participate and support customer interactions related to website
Coordinate a problem-solving approach when resolving challenges
Efficient time management and meeting all department objectives
Assist in developing continuous improvement plans for respective market
Effective process order management, credit and report processes
Meeting or exceeding sales objectives provided

QUALIFICATIONS

College education desired or five years customer experience
Proven experience in data entry
Good written and oral communications skills
Active listening skills in handling all customer interactions
Detail oriented and ability to manage multiple tasks
Experience with MS Office Suite including Excel, Word, Outlook and PowerPoint
Coachable and willingness to participate in self-development

POSITION INFORMATION:

This position pays $18.73 - $22.50 per hour depending on experience

BENEFITS PACKAGE & EMPLOYEE PROGRAMS:

Comprehensive Medical, Dental, and Vision Insurance
Free Life and Disability Insurance
Health and Dependent Care Flexible Spending Accounts
401k with 3% company match and annual employer discretionary contribution
Paid vacation, holidays and sick time
Employee Assistance Program
Access to thousands of free online courses
Discounts on cell phones, movie tickets, gym memberships, and more!
Education Assistance (both college degrees and professional certifications)
Referral Program with cash bonus
Access to on-demand pay
Paid parental leave
A more complete list of benefits can be found here www.CentralBenefits.org

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Source : Central Garden & Pet