Customer Experience Administrator - Addison Group

Job Title:

Customer Experience Administrator

Location (city, state):

Hybrid (Tues-Thurs in office, Mon & Fri remote), Greater Chicago Area

Industry:

Fleet Management

Pay:

$20–$23/hour (contract); $44,000–$47,000/year upon conversion

About Our Client:

Addison Group is hiring on behalf of our client, a leader in fleet management services with a strong reputation for valuing and growing their employees. The company fosters a supportive, collaborative culture and has been recognized as a great place to work.

Job Description:

The Customer Experience Administrator will provide administrative support to the account management team while maintaining relationships with customers. This role involves managing fleet-related services and handling inquiries, with a path for growth into account management roles.

Key Responsibilities:

• Support account managers with administrative tasks and projects.
• Respond to customer and driver inquiries via phone and email.
• Manage data entry in proprietary systems and maintain accurate records.
• Handle fleet-related requests, such as maintenance cards and insurance certificates.
• Assist the sales team with client-facing materials and reports.
• Collaborate across teams to ensure a high level of customer satisfaction.

Qualifications:

• Experience: Minimum 1 year in administrative support or customer service within account management.
• Industry Preference: Experience in fleet management is a plus.
• Education: Bachelor’s degree preferred but not required.
• Skills:
  • Proficient in Microsoft Office, particularly Excel
  • Strong multitasking and problem-solving abilities
  • Professional, friendly communication skills
  • Collaborative and proactive mindset

Additional Details:

• Schedule: Flexible, open to part-time or full-time hours Monday-Friday.

Perks:

• Hybrid work schedule for flexibility and work-life balance.
• Opportunity for career advancement into account management roles.
• Collaborative and friendly team environment.
• Supervisor with a proven track record of fostering growth and promotion within the team.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.