Customer Care Specialist at Atrium
Hamilton, NJ
About the Job
About Atrium:
What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client is a well-known and international manufacturing company. They pride themselves on commitment to quality, innovation, and customer satisfaction. They are looking for a Customer Care Specialist to join their team and help them deliver exceptional services to their clients.
Salary/Hourly Rate:
$21/hr
Position Overview:
The Customer Care Specialist will serve as the primary point of contact for our customers, providing outstanding service and support. This Customer Care Specialist role requires a proactive individual with excellent communication skills, a problem-solving mindset, and the ability to handle a variety of customer inquiries and issues efficiently.
Responsibilities of the Customer Care Specialist:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with a focus on customer satisfaction
- Process orders, returns, and exchanges accurately and efficiently
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with internal teams such as Sales, Production, and Shipping to ensure customer needs are met
- Provide product information and technical support to customers as needed
- Follow up with customers to ensure their inquiries and issues are resolved
- Identify and escalate priority issues to appropriate channels
- Continuously improve customer service processes and contribute to team goals
Qualifications for the Customer Care Specialist:
- Previous customer service experience, preferably in a manufacturing or technical environment
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and customer service software
- Ability to multitask, prioritize, and manage time effectively
- A positive attitude and a strong commitment to providing exceptional customer service
Education Requirements:
- Bachelor’s degree is preferred
Benefits:
- Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
