Customer Care Specialist at Atrium
Bloomfield, NJ
About the Job
About Atrium:
What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client is a leading provider of the pharmaceutical industry. They are dedicated to offering exceptional products and services to our customers, and they believe that success is driven by their talented and passionate team. They are currently seeking a dynamic and customer-focused individual to join the team as a Customer Care Specialist.
Salary/Hourly Rate:
$19+/hr
Position Overview:
As a Customer Care Specialist, you will be the first point of contact for our customers. The Customer Care Specialist will play a crucial role in ensuring customer satisfaction by providing timely and effective support, addressing inquiries, resolving issues, and maintaining a positive relationship with our customers.
Responsibilities of the Customer Care Specialist:
- Handle customer questions and concerns through phone calls, emails, and live chat with politeness and professionalism
- Deliver precise details regarding our products and services
- Address and solve customer problems and complaints swiftly and efficiently
- Record and monitor customer communications and solutions in our CRM system
- Work with other teams to ensure customer requirements are fulfilled
- Recognize and refer complicated problems to the appropriate team members or management
- Stay informed about the latest updates on company products, services, and policies
- Participate in ongoing improvement efforts to enhance the customer experience
Qualifications for the Customer Care Specialist:
- 1 to 2 years of experience in Customer Service
- Proficient in using CRM Software’s
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong interpersonal skills and a positive attitude
- Able to work Monday-Friday onsite, 9-5pm
Education Requirements:
- High School diploma or GED is required
Benefits:
- Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
