Customer Care Representative - Spokeo

About Spokeo

Join our mission to make the world more transparent with data.

Spokeo is a people search engine that helps over 18 million monthly visitors reconnect with friends, reunite with families, and protect against fraud. Additionally, our 12 billion records and over 250 million unique profiles help business professionals locate people and assets, research criminal investigation subjects, and more.

Founded in 2006, we have grown to a remote-first company of nearly 150 dedicated employees with an average tenure of 5.3 years. Find out why we were named a “Best Company” for 2023 by Comparably for Women, Compensation, Happiest Employees, Company Perks & Benefits, and Work-Life Balance, as well as “Best CEO” for co-founder Harrison Tang.

About this Opportunity

This position demands versatility, as we are in a fast-paced environment. We are searching for people who will get the job 'done' and go beyond the call of duty. There are often opportunities for promotion and for that reason, we look for people who show a special quality to take our department and company to the next level. For this position, you will be required to complete training and work remotely on a full-time basis, 40 hours per week. This role reports to a Customer Care Lead.

This temporary to possible permanent position will be employed through an employment agency for 4-6 months, at which point, the position will be assessed for permanent employment directly with Spokeo. There is no guarantee that employment with Spokeo will occur.

What you’ll do:

• Accurately, quickly, and efficiently handle customer contacts via phone (for billing and retention, technical troubleshooting, content questions, etc.). Training for handling chat and email contacts will come later.

• Translate technological jargon in a way that users like your parents or grandparents could easily understand.

• Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience).

The skills you have:

• Strong communication - both verbal and written

• Flexibility and can work anytime within our Customer Care Department Hours: currently 7 am - 6 pm Pacific (7 days/week)

• Goal-driven and outcome-oriented in prior work experiences

• Solutions-oriented when working with remote customers

• Curious about technology and a quick study

• Strong typing skills - at least 50 wpm or more

• Prior inbound and outbound experience preferred
  
  

Other things that would make you further stand out:

• Prior experience with Zendesk

• A four-year college degree or work experience equivalent

Working at Spokeo

Our mission is to advance transparency, and to achieve that goal, we rally around six core values: listening with empathy, understanding the why, clarifying with data, innovating to learn, collaborating to achieve, and insisting on quality.

As a remote-first company, we can hire team members residing in the following US states: AZ, CA, FL, GA, NV, or TX.

Privacy Notice for Candidates: https://www.spokeo.com/recruiting-policy

Spokeo is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Spokeo fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best products, and be relevant in a rapidly changing world.

Note: You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of one’s employment visa at this time.

Recruiters or staffing agencies: Spokeo is not obligated to compensate any external recruiter or search firm who presents a candidate or their resume or profile to a Spokeo employee without 1) a current, fully executed agreement on file, and 2) being assigned to the open position (as a search) via our applicant tracking solution.

#LI-Remote