Customer Care Representative - Spherion

We are seeking a highly motivated Customer Service Specialist to join our team. This role is instrumental in delivering exceptional customer service by ensuring accurate order processing, addressing inquiries, and maintaining strong client relationships. The ideal candidate will excel in a fast-paced environment, demonstrate problem-solving capabilities, and have a proactive approach to customer satisfaction.

Responsibilities:
- Provide outstanding customer service by efficiently processing orders and coordinating with internal departments to resolve inquiries.

- Serve as the primary point of contact for customers, handling general inquiries about pricing, products, and scheduling.

- Build and maintain positive relationships with clients to foster loyalty and ensure satisfaction.

- Interact with customers, sales teams, and service representatives to address pre-sales and post-sales requirements effectively.

- Utilize professional knowledge to assess and resolve abnormalities in workflows, ensuring smooth operations.

- Analyze and address issues within the working area, identifying root causes and implementing solutions.

- Work independently with minimal supervision to complete assigned tasks accurately and promptly.

Working hours: 7:00 AM - 4:00 PM

Skills:
- Prior experience with SAP or Oracle systems is highly desirable and will be prioritized in candidate reviews.

- Proven experience in a customer service role with a focus on order management and client relationship building.

- Strong communication and interpersonal skills.

- Ability to work collaboratively with cross-functional teams to resolve issues effectively.

- Analytical skills to identify abnormalities and devise effective solutions.

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent (required); additional education or certifications in customer service, business, or related fields is a plus.

2+ years of experience in a customer service or related role preferred.


Join our team and be a part of a company that values customer satisfaction, innovation, and teamwork. We look forward to welcoming a proactive and dedicated individual to our growing organization!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).