Customer Advocate I from Innova Solutions
Springfield, IL 62704
About the Job
Hi,
Innova Solutions has a client that is immediately hiring for a Customer Advocate I
Position type: Fulltime/Contract
Location: Springfield, MA
Work Mode: Onsite
Contract Duration: CTH
As a Customer Advocate I, You will
Job Description:
The Customer Advocate I will be responsible for researching and responding to telephone and written inquiries in a prompt, accurate, and objective manner. This role involves evaluating customer situations, making decisions, and providing timely responses to questions while maintaining clear and concise communication.
Key Responsibilities:
Job Requirements:
Preferred Job Requirements:
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Anshima Chachondia
Associate – Recruitment
anshima.chachondia@innovasolutions.com
(+1) 720-452-1377
PAY RANGE AND BENEFITS:
Pay Range*: $12.00- $15.00per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Innova Solutions has a client that is immediately hiring for a Customer Advocate I
Position type: Fulltime/Contract
Location: Springfield, MA
Work Mode: Onsite
Contract Duration: CTH
As a Customer Advocate I, You will
Job Description:
The Customer Advocate I will be responsible for researching and responding to telephone and written inquiries in a prompt, accurate, and objective manner. This role involves evaluating customer situations, making decisions, and providing timely responses to questions while maintaining clear and concise communication.
Key Responsibilities:
- Respond to customer inquiries via phone and written communication in an efficient, professional, and timely manner.
- Research and resolve customer issues accurately and promptly.
- Perform data entry and typing tasks, as necessary.
- Evaluate customer situations and provide effective decisions.
- Maintain clear and effective verbal and written communication skills.
Job Requirements:
- High School Diploma or GED (Education verification is not required).
- Minimum of 1 year customer service experience, preferably in healthcare or health insurance.
- Experience in evaluating customer situations and responding to inquiries in a timely manner.
- Data entry and/or typing experience.
- Strong interpersonal, analytical, organizational, and decision-making skills.
- Clear and concise verbal and written communication skills.
Preferred Job Requirements:
- 1 year of customer service experience.
- At least 6 months of data entry experience in an office environment.
- Experience working with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Preference given to candidates who can meet testing criteria.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Anshima Chachondia
Associate – Recruitment
anshima.chachondia@innovasolutions.com
(+1) 720-452-1377
PAY RANGE AND BENEFITS:
Pay Range*: $12.00- $15.00per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes 2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Salary
$12 - $15 per hour