Customer Accounts Advisor Plus - Aarons

Job Title: Customer Account Advisor

Job Family:Company Stores

FLSA Status:Non Exempt

Job Code:176 & 136

Date Created/Updated:  December 2016

Summary:

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

• The Acquisition and Maintenance of Customers


• Protect Company assets


• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone


• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments


• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals


• Document all customer appointments in the store computer system


• Maintain updated customer information


• Assist with merchandise returns and customer deliveries as directed


• Perform responsibilities of the Customer Account Manager when directed


• Safely operate company vehicle


• Load, secure and protect product in company vehicle


• Clean and certify merchandise in the Quality Assurance Center for all items personally returned


• Complete and maintain weekly vehicle maintenance sheet and route sheets daily


• Assist the Sales Team as needed

Education and Experience:

• High School diploma or equivalent preferred

Required Skills and Competencies:

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds


• Good communication and interpersonal relationship skills


• Strong telephone etiquette


• Good organizational skills


• Professional groomed appearance


• Good driving skills


• Ability to work schedule of budgeted hours varying from 8am to 9pm


• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy