Credit Return Coordinator at Swisher International, Inc

Description

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The Credit Return Coordinator is responsible for communicating with internal and external customers to process product returns and to issue credit or debit customer accounts accurately.

Key Responsibilities

• Collaborate with Sales, Customers and Manufacturing to accurately process inbound RGA's (Returns Good Authorization)
• Consult with cross-functional teams on any RGA issues
• Validate RGA product to paperwork, then release to process for credit
• Insert scanned documents to correct customers' credit or debit memo after processing in NetSuite
• Respond to questions from team members about returns and collaborate resolutions for customers
• Process Saleable and Unsaleable Return Goods Authorizations (RGA) to create credit and debit memos
• All other duties as assigned

Qualifications

• High school diploma or equivalent
• 1+ year checking figures, postings, and documents for correct entry, mathematical accuracy, and proper coding for return and credit processing
• Proficient in Excel, Word, and Outlook
• Excellent organizational skills and meticulous attention to detail
• Strong communication skills within all levels of the organization
• Analytical thinking with the ability to implement creative solutions
• Ability to resolve issues with customers and vendors within a timely manner
• Capacity to work well under pressure and respond to fast-changing priorities and deadlines
• Ability to work independently and in a small team, adhere to work schedule, and manage regular duties with minimal supervision
• Adaptable and able to quickly learn new technologies and processes to meet evolving business needs

What we offer

• Base salary and bonus program
• Medical, dental, vision and life insurance effective on date of hire
• Generous 401(k) Plan
• Defined Contribution Plan
• Paid vacation and paid holidays
• Tuition reimbursement
• Professional growth and development programs to help advance your career!

Qualifications

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)