Credit Manager - Johnstone Supply

About Us

Johnstone Supply was most recently recognized by the Albuquerque Journal as a top workplace in the last 3 years. Founded in 1979 as a single location, the Johnstone Supply - Albuquerque Group has grown to 7 branches in the state of New Mexico & Arizona. With a proven track record of innovation and growth, Johnstone Supply is a leading HVAC/R wholesale distributor of residential and commercial equipment, parts, and supplies. We are proud to be a New Mexico small business with large corporate resources; offering best-in-class benefits, competitive pay, and a fun, fast-paced work environment. Johnstone Supply strives to provide solutions that enable success. We pride ourselves on 4 core values - Driven, Creative, Accountable, and Servant.

Pay Range: $50,00.00 -$60,000.00 DOE

We have a robust benefits package including:

• We offer a variety of options for medical coverage so you can pick the plan that works best for you!
• Dental
• Vision
• 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
• 3 weeks paid PTO within the first year of employment!
• Paid holidays (including half-day New Year's Eve and Christmas Eve)
• HSA options
• Life insurance
• Long-term disability insurance
• AD&D Insurance
• Profit Sharing

Position Purpose:

This position will be responsible for the entire credit granting, monitoring and collections process. This includes the consistent application of a credit policy, periodic credit reviews of existing customers, and accessing the creditworthiness of potential customers.

Leadership Summary:

• Directly supervises the Accounts Receivable Specialists and is responsible for billing and collecting from the customers.

Essential Job Results:

• Assess and research existing and new customers' creditworthiness.
• Negotiate terms and conditions with existing and new customers.
• Responsible for ensuring the timely collection of all accounts receivable.
• Quickly make credit decisions when customers are waiting in the store.
• Manage relations with collection agencies, credit reporting agencies, credit insurance agencies.
• Regularly, but at least monthly, reviews the aging report to identify accounts at risk for delayed or non-payment.
• Monitoring customer accounts for other irregularities.
• Monitor all the payments and bad debts.
• Communicate with customers to encourage payment. Documents conversation and follows up.
• Identifies delinquent accounts, prepares backup, and sends them to collection agency and/or attorney.
• Create credit reports and present to management.
• Review and update the company's credit policies.
• Predict risks by creating and monitoring credit scoring models.
• Assists manager to identify and implement process improvements.
• Assists with gathering support for all audits, including pulling documentation.
• Maintains files by packing out as needed according to document retention guidelines.
• Carries out any other functions assigned by the manager.

Johnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor's Degree (B.A./B.S.) from a four-year college or university, with preference given to degrees in Finance, Accounting, or Economics; at least four years of experience and/or training; or equivalent combination of training, education and experience.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Technical Knowledge, Skills, and Abilities:

• Knowledge of GAAP and how it applies to financial planning and analysis.
• Knowledge of credit analysis and collection processes
• Knowledge of wholesale distribution industry (preferred)
• Advanced technical skillset: MS Excel, MS PowerPoint, MS Word, and MS Outlook.

Process Knowledge, Skills, and Abilities:

• Strong problem-solving and analytical abilities; strategic think with strong business acumen and great attention to detail.
• Ability to support business leaders and drive profitable growth, with a solid foundation in the practical application of credit analysis.
• Ability to challenge current strategies or objectives and propose alternative recommendations, as necessary, based on in-depth knowledge of analytical methods and approaches.
• Ability to distill complex findings and concepts into key data-points and visualizations.

Communication Skills:

• Ability to write a verbal synopsis of financial status and activities.
• Ability to communicate information across different individuals, departments, and external parties.
• Ability to effectively present information both orally and in writing.
• Excellent communication skills and commitment to teamwork and building effective relationships.

Live Our Core Values

• Driven: Intense sense of urgency. We get the right stuff done. We are hungry to gain and share knowledge/
• Creative: No problems, only solutions. We always look for ways to make the biggest impact.
• Accountable: We own our results and put our name on it. We are committed, focused and engaged.
• Servant: We are humble, positive and fun. Lasting relationships are our greatest reward.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision.

Office Environment: Typical office building with most work performed at a desk using equipment such as PCs, phones, faxes, and paper files.