Credit Coordinator at Swisher International, Inc

Description

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The Credit Coordinator will be responsible for providing prompt and efficient assistance to our internal and external customers, resolving inquiries, addressing concerns, and preventing financial losses.

Key Responsibilities

• Analyze, investigate, and resolve customer queries on accounts and shipments via e-mail or phone
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
• Handle administrative duties such as notarizing documents, completing customer satisfactions, license requirements, and following up on returns
• Monitor credit limits to ensure customer limits are not exceeded by reviewing Credit Holds
• Coordinate with freight carriers to resolve shipping issues and file claims for lost shipments
• Work effectively with sales, returns, and other departments to resolve customer problems and ensure smooth operations
• Posting of customer payments, balancing cash, and EFT
• Maintain assigned accounts to prevent financial losses
• All other duties as assigned

Qualifications

• High school diploma or equivalent
• 1+ year of customer service or related experience
• Ability to communicate effectively in both verbal and written forms, ensuring clear and concise interactions with customers
• Ability to identify and resolve customer issues and provide appropriate solutions within time limits efficiently and effectively
• Excellent communication and interpersonal abilities
• Attention to detail and organizational skills
• Familiarity with basic computer software and systems
• Analytical thinking with the ability to implement creative solutions

  Preferred Qualifications

• Associate degree in Business, Accounting, or related field
• Proficient in Microsoft Office Suite
• Knowledge of credit management principle

What we offer

• Base salary and bonus program
• Medical, dental, vision, life insurance effective on date of hire
• Generous 401(k) Plan
• Defined Contribution Plan
• Paid vacation and paid holidays
• Tuition reimbursement
• Professional growth and development programs to help advance your career!

Qualifications

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)