Credit Assistance Specialist Consumer Vehicle Lending - Recovery 2nd Shift - Macpower Digital Assets Edge Private Limited
Kennesaw, GA
About the Job
Job Summary: This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs.
Required Qualifications:
Required Qualifications:
- At least 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
- Commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
- Proficient in dealing with customers issues in both a routine and complex environment.
- Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients.
- Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making .
Desired Qualifications:
- College degree or commensurate work experience preferred.
- Credit Assistance and collections experience.
- Inbound/Outbound call center experience.
- Banking/financial services experience.
- Knowledge of banking operations.
Nice-to-have skills:
- College degree or commensurate work experience preferred.
- Credit Assistance and collections experience.
- Inbound/Outbound call center experience.
- Banking/financial services experience.
- Knowledge of banking operations.
Skills
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulation
Source : Macpower Digital Assets Edge Private Limited