Corporate Field Services Technician - Nesco Resource, LLC
Harrodsburg, KY 40330
About the Job
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position requires the candidate to be available for on call 24/7 coverage on a rotational basis. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (OneDrive, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Dameware remote connection/utilization
o Altiris Deployment server utilization
o Asset management skills
o Microsoft Edge and various browser(s) support
o Installation/configuration of various Adobe products
o Installation/configuration of Check Point endpoint client software
o Conference Room equipment
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Microsoft Teams support
o Deployment/configuration of standard IP telephony
o Hardware ordering/deployment
Additional responsibilities may include:
o Documentation (records) management
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Multi-team interaction and/or technical roundtable participation
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational work
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position requires the candidate to be available for on call 24/7 coverage on a rotational basis. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (OneDrive, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Dameware remote connection/utilization
o Altiris Deployment server utilization
o Asset management skills
o Microsoft Edge and various browser(s) support
o Installation/configuration of various Adobe products
o Installation/configuration of Check Point endpoint client software
o Conference Room equipment
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Microsoft Teams support
o Deployment/configuration of standard IP telephony
o Hardware ordering/deployment
Additional responsibilities may include:
o Documentation (records) management
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Multi-team interaction and/or technical roundtable participation
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational work
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Source : Nesco Resource, LLC