Concierge - AMS, Association Management Services.NW

Job Title: Concierge

Job Type: Full-Time - Shifts vary, availability 7 days a week is desired - WEEKENDS REQUIRED

Pay: Starting at $20-$22 per hour

Why Join AMS?

Personal and Professional Growth – As the fastest growing HOA management company in the Pacific Northwest, AMS offers limitless growth potential to all employees. You’ll grow as we grow.

A Fresh Start – If you are looking to try something new, we have the tools and resources needed to help you learn the ins and outs of HOA management.

Office Culture – We strive to maintain a fantastic, supportive work environment.

As a Concierge your average day will Include:

• Greet all residents and greet and direct all visitors, contractors and vendors in the building
• Confirm with homeowners any contractor or visitor appointments before permitting entry
• Respond promptly and in a professional manner to phone calls, emails and voicemails
• Deliver communications to Residents in the building through BuildingLink system
• Responsible for providing expected Concierge services available to all residents, including but not limited to package and dry cleaning receiving, help with access to the building, taxi/transportation reservations, recommend services and provide resources when requested
• Facilitate the handling of complaints or grievances from residents and escalate to property manager for follow up as necessary
• Maintain a clean and organized front desk and lobby at all times
• Maintain BuildingLink/KeyLink system including Reservations, Emails, Calendar/Events, Package Inventory/Receiving, Front Desk Instructions and more
• Effectively communicate with the Community Manager, Building Maintenance Supervisor, Porters, Concierge Team Members, Residents/Owners, Visitors, Real Estate Agents, security contractor, and vendors/contractors
• Manage the Concierge Desk throughout shift
• Support Community Manager and Building Maintenance Supervisor with tasks and projects as requested
• Respond to security and emergency situations as per building instructions
• Monitor Security Cameras throughout shift and follow up as necessary
• Respond as trained to building emergencies
• Gain full working knowledge of the building’s rules and regulations.