Concierge-PRN - Crescent Fields at Huntingdon Valley

Distinctive Livingis seeking a Concierge that will be located in our Crescent Fields Huntingdon Valley, PA, community. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

Job Summary As the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a warm, friendly and professional manner. In this role, the main responsibilities are graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Essential Functions

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Education and Experience

• 1-2 years of experience as a receptionist and/or in a customer service position.
• High School Diploma required.
• Compassion for and the desire to work with the elderly.
• Ability to communicate effectively with residents, families, staff, vendors, and the general public.
• Resourceful and strong problem-solver.
• Strong organizational and follow-up skills and the ability to manage multiple priorities.
• Word processing, spreadsheets, and email skills
• Strong attention to detail.
• Ability to work as part of a team.