Concessions Shift Leader| Brulee Catering - Oak View Group
Philadelphia, PA
About the Job
The Concessions Shift Leader is responsible for the effective running of concessions operations daily within a specified geographical area. The Concessions Shift Leader must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.
This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.
This role will pay an hourly wage of $20 to $22.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
job expires 7/31/2024Responsibilities:
- Responsible for overseeing a staff of part-time and full-time Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
- Responsible for daily concessions operations. Duties include, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Café Portfolio Manager.
- Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
- Provide direction and oversight to Concessions Cooks, and Cashiers.
- Ensure that all venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Café Portfolio Manager immediately.
- Must show demonstrated ability to meet the company standard for excellent attendance.
- Other duties as assigned
- High School diploma required.
- Excellent verbal and written communication skills
- Work Environment and Context Work schedule varies and includes working on nights holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
- Ability to speak, read, and write in English.
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.