Customer Service Representative - Clark County Collection Service

Job Title: Customer Service Representative (CSR)

Department: Operations

FLSA Status: Non-Exempt

Position Summary: This entry-level position assists customers in meeting their short term financial needs by using strong customer service skills. The CSR explains the loan process to customers, answers questions about outstanding loans, and collects payments.

Essential Duties and Responsibilities:

• Explain the loan process and answer any questions customers and potential. customers may have through email, online chat, and phone calls.
• Collect payments from customers.
• Connect customers with locations for further questions or to begin the loan process.
• Remind customers of credit limit.
• Understand and be able to clearly explain the DLC Advantage and DLC Challenge.
• Consistently ask for referral business.
• Ensure compliance with DLC policies and procedures as well as external regulations by maintain customer confidentiality and privacy.
• Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
• Assist with store daily tasks. Such as make outgoing calls, process loans, etc.
• May be required to physically work at a store location when needed.
• Manage confidential information.
• Regular and consistent attendance.
• Other duties as assigned.

Requirements for Education and/or Experience:

• Excellent organizational skills.
• Minimum one year of customer service experience.
• Excellent communication and interpersonal skills.
• Outstanding analytical and problem-solving abilities.
• High School Diploma or GED required.
• Must have strong knowledge of MS Office Suite.
• Previous experience in lending, cash-handling, and collections is a plus.

Specialized Knowledge, Skills and Experience:

• Demonstrate the ability to interact with staff at all levels in a fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient with a high level of professionalism and confidentiality.
• Speak, write, and communicate fluently in both English and Spanish a plus.
• High level of written and verbal communication skills, as well as excellent organizational and detail oriented skills.