Community Program Manager, AWS Support - AmazonWebServices

Join AWS and lead our thriving re:Post community, where millions of AWS customers come to learn, share, and solve problems together.
As the Community Program Manager, you'll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problem-solving.
Your leadership will ensure that our community is vibrant, engaged, and continuously growing, directly contributing to the success of AWS customers worldwide.
This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.Key job responsibilitiesYou will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.A day in the lifeAs the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data.
You might then review your proposals for new engagement strategies or recognition programs with others in the organization.
Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community.
You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience.
Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience in community management, preferably in the tech sector- Proven track record of developing and implementing successful community engagement strategies- Excellent communication skills, able to engage effectively with both technical and non-technical audiencesPreferred qualification - 2+ years of driving process improvements experience- Experience in working with developer or IT professional communities- Demonstrated success in implementing gamification or incentive programs in online communities- Experience with techniques for motivating and rewarding online community participation- Proficiency in using community management tools and systemsAmazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit position will remain posted until filled.
Applicants should apply via our internal or external career site.