Commercial Lines Account Manager - Patriot Growth Insurance Services

About LPL Risk Management, A Division of Patriot Growth Insurance Services: At LPL Risk Management we pride ourselves in offering the highest quality insurance products and personalized service to our customers. We are committed to maintaining the utmost level of customer service and insurance expertise. We treat each of our customers like a person, not a policy. That’s why we make it our goal to customize the right plan for each individual customer. For over 24 years we have provided our individual and commercial customers with the highest quality of insurance products. Our well trained and experienced staff is dedicated to giving you the service you need. We are a proud partner agency of Patriot Growth Insurance Services.

Position Overview: The Commercial Lines Account Manager is responsible for managing all aspects of commercial lines insurance policies and maintaining great working relationships with multiple insurance carriers. In this role, you will negotiate and secure the most appropriate insurance coverage based upon clients' needs for both new and renewal business. You will also oversee clients' accounts by responding to inquiries, explaining coverages and premiums, informing of policy or billing changes, and facilitating the claims process between clients and the adjuster. In addition, you will research and resolve all moderate and complex customer service problems relating to coverage issues, billing discrepancies, etc. in a timely manner. You must have excellent communication skills, be a licensed team player, and be organized with attention to detail. Our newly remodeled office is open Monday through Friday, 9AM-4:30PM EST. This is a hybrid position based out of our office located in Ronkonkoma, NY.

Professional Responsibilities:

• Markets client's accounts to negotiate and secure the most appropriate insurance coverage based upon clients' needs for both new and renewal business.
• Oversees clients' accounts by responding to inquiries, explaining coverages and premiums, informing of policy or billing changes, and facilitating the claims process between clients and the adjuster.
• Maintains great working relationships with multiple insurance carriers to obtain quotes, binders, endorsements, etc.
• Researches and resolves all moderate and complex customer service problems relating to coverage issues, billing discrepancies, etc. in a timely manner.
• Maintains accurate and up-to-date account and policy information in the Agency Management System, while maintaining a current suspense, reviewing insurance policies and endorsements for accuracy, reviewing contracts and special certificates of insurance requests for compliance and responding to the insured.
• Maintains industry knowledge of developing trends regarding carrier underwriting appetite and pricing changes.

Qualifications and Requirements:

• 5 or more years Commercial Lines Account Management experience
• Active New York Property & Casualty License
• Well organized and detail-oriented
• Quick learner that thrives in a fast-paced environment
• Problem solving and analytical skills, with a solution driven mindset
• Excellent interpersonal and communication skills (both oral and written)
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Ability to establish and maintain effective working relationships with both peers and clients
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,000 employees operating in over 160 locations across 47 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $70,000 - $80,000 depending on experience

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.