Collections Specialist - Varsity Brands

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE: Onsite

LOCATION DETAILS: 14460 Varsity Brands Way, Farmers Branch, TX 75244

WORK HOURS: Mon-Fri; 8am-5pm.

TRAVEL REQUIREMENT: Less than 5%

WHAT YOU WILL DO

• Under direct supervision of the Collections Supervisor, the Soft Collections Specialist is responsible for all aspects of collections on assigned accounts.
• Research and reconciliation of open AR to identify and resolve past due invoices.
• Initiate collections of past due items via telephone and email to reduce past due balances.
• Effectively handle inbound and outbound calls.
• Thoroughly note all collection activity and follow up on item until final resolution is complete.
• Negotiate payment arrangements.
• Build and maintain a positive business relationship with internal/external customers.
• Identify and communicate opportunities for process improvements.
• Participate in special projects, and perform other related duties as assigned.

QUALIFICATIONS

KNOWLEDGE/ SKILLS/ ABILITIES

• Intermediate proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must have a strong, positive work ethic.
• Demonstrated ability to take initiative and work independently in a fast-paced environment with minimal supervision.
• Must possess excellent organizational and multi-tasking skills.
• Strong problem-solving skills.
• Strong verbal and written communication skills must be able to effectively communicate with external and internal customers.

EDUCATION/ EXPERIENCE

• High School Diploma required.
• 1 - 3 years of customer service experience preferred
• Minimum 1+ years of recent experience in a customer service environment with a proven record of reducing past due balances with a soft collection approach.
• Experience in SAP, High Radius, AS400, JD Edwards and Sales Force is a plus.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. The ability to sit or stand for long periods through meetings and while operating office equipment, PC's, laptop, telephone will be required.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; drive, climb, balance, stoop, kneel, crouch, or crawl.

During events, the ability to stand and walk for long periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required.

LI-MC1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.