Collections Representative - Hughes Federal Credit Union

Collections Representative

Job Summary:

To function as team member to assist members, staff, and third parties with general aspects of collecting past due loans for the credit union.  Utilize dedicated software and electronic systems to contact past due members, collect loan payments, identify reasons for delinquency, document all actions taken.  Evaluate and identify appropriate solutions options to assist members in resolving their financial hardship situations.  Utilize all available methods of communication to contact past due members.  Ensure compliance with all applicable laws, regulations, policies, and procedures associated with collecting past due accounts. 

Salary: $20.50 - $27.00 Per Hour/DOE

Location: 3301 E. Global Loop Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Contact past due members by phone and mail.
• Take appropriate action to resolve the delinquency.
• Maintain accurate documentation of collection efforts.
• To maximize the collection and/or recovery of credit union assets from delinquent or charged-of loans by meeting 30- and 60-day delinquency goal requirements.
• To maintain accurate and complete records of all collection and recovery activity.

Preferred Skills:

• Up to six months of similar or related experience.
• Equivalent to a high school education.
• Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection

Benefits and Perks:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
  • Paid Time Off increases with tenure
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Career Growth

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.