Cocktail Server - Tommy Bahama Miramonte Resort & Spa

Tommy Bahama Miramonte is an oasis at the heart of it all: a destination where guests come to escape the deadlines and demands of the everyday; where they’re inspired to soak up life’s simple pleasures and celebrate its greatest moments.  The magic of this place is rooted in the land and brought to life where desert luxury meets an island state of mind and experiences that connect guests with a variety of offerings that are unique to the region. Welcome to your estate of wellbeing.

Position Summary:
The Server is responsible for providing outstanding and genuine service by taking drink and food orders while displaying menu knowledge and offering recommendations.

Salary Rate: $16/hr

Duties and Responsibilities:
• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Takes food and beverages orders, using POS System(s) to ring items in
• Ensures opening, ongoing and closing side work is complete and signed off by a manager on duty
• Responsible for brewing coffee and tea prior to shift and dumping out extra after shift. Able to make espresso-based drinks
• Ensures supplies/product are properly stocked before, during and after shift
• Always maintains a professional demeanor and attitude
• Preparing and rolling enough silverware for your shift and the next shift
• Sweeping, Vacuuming, and keeping dining room clean before, during and after your shift
• Maintains constant awareness of safety issues, (i.e., broken glass, leaks, broken chairs, wet floors, and suspicious persons) reporting all safety incidents to MOD
• Maintains a professional appearance. Follows all Miramonte Resort dress code standards
• Performs other related duties as assigned
• Assists in removal of service ware or other items from tables and countertops and place them in trash receptacles
• Must ensure proper bookkeeping and proper payment is received
• Checks identification to verify age requirements for alcohol purchase/consumption
• Offers menu advice and suggestions to guests
• Maintains a strong knowledge of food & beverage trends
• Provides general resort information for guests
• Maintains an up to date working knowledge of all resort activities as well as any special events
• Up sells other resort services and amenities to guests
• Communicates all pertinent information to the team
• Efficiently closing out checks on POS
• Maintains a commitment to customer service and guest satisfaction
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Miramonte Resort including use of guest name & good eye contact with each guest
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Follows through on lost and found procedures. Returning left behind guest items (such as credit cards, sunglasses, wallet, phone, etc.) to the hotel front desk to be reclaimed by guest.
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Ensuring your guest/table is taken care of to the best of your availability
• Ensures final quality check on food and beverage prior to serving guests

Prerequisites:
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be able to read, write and speak English
• Must possess valid Food Handler’s card and RBS certification upon hire
• Ability to accurately follow instructions, both verbally and written
• Be highly detail orientated
• Must be able to work in a fast-paced environment
• Have basic computer knowledge
• Possesses excellent communication skills
• Be professional in appearance and demeanor
• Always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Education/Experience:
• High school diploma
• At least one-year food & beverage experience preferred
• At least six months experience with POS systems preferred

Physical Requirements:
The physical requirements are representative of those that must be met by the team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.
• Ability to frequently lift and carry up to 25 lbs. at shoulder height
• Ability to frequently lift and carry up to 50 lbs.;
• Ability to bend, squat, push and pull frequently
• Ability to be outdoors in all weather
• Ability to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

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