Clinical Supervisor, RN - Washington Pavilion - The Jane Pauley Community Health Center, Inc

Welcome to Jane Pauley Community Health Center! We are so glad you're considering joining our leadership team as Clinical Supervisor, RN.

Our competitive employment offerings include:

Have Balance: Investing in YOU

• Medical, vision, and dental plans
• Generous vacation time: 216 hours annually (or pro-rated)
• Extensive loan repayment through NHSC
• 401K plan and match at 6%
• Paid life insurance plans
• Paid continuing medical education
• Work anniversary recognition

Be Supported: A Team-Based Approach

• A support structure to care for diverse patient populations
• Opportunities to grow your skills, while improving our organization
• Direct access to and communication with executive leadership

Change Lives: Caring for Our Communities

• Federal and grant funding to help those who need it most
• Key partnerships with major health systems and local groups
• Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

Job Summary: Clinical Supervisor, RN

The Clinical Supervisor (RN) provides daily leadership supporting the operations of the practice site within Jane Pauley Community Health Center (JPCHC). The Clinical Supervisor is responsible for assisting the Practice Manager in providing overall leadership and direction for the site or areas of responsibility, and for creating an environment that fosters collaboration among the team to achieve operational and clinical excellence. The Clinical Supervisor is empowered with the authority and autonomy necessary to ensure the appropriate clinical and customer satisfaction outcomes as well as efficient and effective team processes. The Clinical Supervisor assumes responsibility and accountability for the quality of clinical support staff activities and staff functions during the shift.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

As a Team Supervisor and Floor Captain:

• Oversees the daily flow of the back office including patient scheduling, team assignments based on unit workload, coverage for lunch, breaks and PTA, and patient room assignments, medication and supplies, laboratory (point of care testing).
• Supervises daily staff activities and accountabilities to achieve completion of assigned activities based on JPCHC compliance manual, upholds patient safety practice and provides a process improvement plan when needed.
• Monitors infection control compliance and environment of care regulations.
• Provides training to clinical staff and oversees accurate reporting of communicable diseases to appropriate entity.
• Oversees daily monitoring of quality controls, medication, vaccine logs and implements appropriate intervention and follow-up.
• Knowledge of adult and child vaccines, management of the VFC program, CHIRP, ordering and maintaining inventory of clinical supplies and vaccines.
• Identifies and resolves work process gaps in the department.
• Facilitates mentoring and training of new employees and utilizes clinical staff readiness/competency assessment tools to measure staff performance.
• Facilitates inventory and ordering of supplies and vaccines.
• Participates in pre-transfer assessment of staff. Promotes, delegates, rewards, disciplines and directs ongoing performance evaluation of clinical support staff and gives recommend actions based on independent judgement.
• Participates in the selection and development of staff to achieve high performance
• Serves a liaison between non-clinical, and clinical support staff and providers.
• Participates in QI initiatives and training which include but is not limited to mock exercise training as assigned by Quality Department.
• Collaborates with Quality Department in the Quality Improvement initiatives, quality metrics, and other specific chart audits.
• Provides elbow support to the unit as needed.
• Facilitates patient medication management based upon standing orders and protocols.
• Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to the Patient-Centered Medical Home and Medical Neighborhood initiatives.
• Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
• Performs other duties as assigned by the practice manager.

As a Patient Advocate:

• Assists patients through the healthcare system by acting as a patient advocate.
• May facilitate and provide health patient education utilizing evidence-based practice, JPCHC approved patient handouts and assess patients or families teach back skills.
• Documents timely, consistently, and thoroughly of patients’ face to face encounters or phone interactions and contacts attempts in the EMR utilizing standard nursing process.

Supervisory Responsibilities:

• This position will act as a direct supervisor to all clinical support staff members within the respective clinic.

Required Education and/or Experience:

• Graduation from an accredited nursing program.
• Current state licensure as a Registered Nurse (RN)
• 2-5 years’ supervisory experience as charge nurse or team lead in ambulatory or acute care setting preferred

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability and willingness to work with diverse patient population and team members
• Ability to manage and organize multiple priorities
• Must possess the maturity, motivation, enthusiasm, and the ability to focus on patient safety, teamwork, patient outcomes, patient experience, and quality improvement
• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• Requires awareness and understanding of Indiana Nurse Practice Act
• Self-disciplined, energetic, passionate, innovative.
• A team player that can follow a system and protocol to achieve a common goal.
• Highly organized and well-developed oral and written communication skills.
• Demonstrates sound judgment, decision-making and problem-solving skills.
• Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
• Confidence to communicate and outreach to other community health care organizations and personnel

More about Jane Pauley Community Health Center:

Join a rewarding place to make a difference.

Working at Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.