Clinical Supervisor - Heart Failure and Pulmonary Hypertension - Physician Practice - Hackensack Meridian Health

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Clinical Supervisor provides coverage and support, under the direction of the practice manager and physician(s) of the practice, to clinical team members to ensure smooth patient flow and physician satisfaction. May assist Practice Manager with practice operations and business functions. Serves as liaison between the practice and administration.

This is an extremely fact paced Heart failure and pulmonary hypertension practice

Hours: Vary between 8am - 4:30pm or 8:30am - 5pm

There are a total of 13 staff members (RNs, certified medical assistants, scheduling coordinators) and 4 MDs, 4 APNs

You would be responsible to oversee 8 clinical team members (RNs and APNs)

A day in the life of a Clinical Supervisor at Hackensack Meridian Health includes:

• Oversees clinical team with assisting the physician to coordinate patient care in the office, hospital, referrals to physicians, and ancillary facilities. 
• Assists Practice Manager in serving as a liaison between the Practice Administrator, the providers, and the team members.
• Monitors team members, and self, to proactively initiate phone calls to ensure patients are provided with all necessary information and responds to calls as per office protocol and HIPAA guidelines. Proactively reviews chart in advance of patient intake.
• Accurately and promptly sets up examination rooms and ensures needed materials and equipment are supplied.
• Ensures that team members, and self, are performing clinical duties in a safe and efficient manner while providing excellent service.
• Ensures the team consistently complies with CLIA, OSHA, and other state/government regulatory standards/ requirements and agencies.
• Refers regularly to the POL Policy Manual. Ensures that medical waste, syringes, and needles are handled and disposed of properly. 
• Ensures that the clinical environment is free from hazards that could jeopardize patient safety (e.g., broken tables, chairs, torn carpet, etc.).
• Reports safety hazards to the practice manager. Is knowledgeable about CLIA and other laboratory requirements as well as practice procedures such as monitoring of medication refrigerator and freezer temperatures.
• Ensures that patients do not have access to syringes, needles, or drugs by observing office protocols for securing these items.
• Oversees team members and leads by example to ensure patients, their families, visitors, vendors, team members, and physicians are greeted and communicated with in a professional, courteous manner to promote high quality care and superior levels of service. 
• Assists with accurate and timely processing of accounts payable information, daily deposits, monitoring physician performance and productivity, monthly reports, and providing necessary feedback to improve efficiencies.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Minimum of two (2) years of experience in a physician office. 
• Associate's Degree or equivalent work experience
• Good communicator, problem solver, flexible, organized, positive attitude.

Education, Knowledge, Skills and Abilities Preferred:

• Minimum of four (4) years of experience.
• Bachelor's degree in Business Management or related health field.
• Prior supervisory experience.

Licenses and Certifications Required:

• NJ State Professional Registered Nurse License.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!