Clinical Referral Liaison- Home Health and Hospice Full-time Days - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Clinical Referral Liaison reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Home Care and Hospice Liaison acts as a liaison between hospital staff, physicians, community resources, vendors and the Agency. Establishes cooperative relationships with referral sources. Provides consultation and education to increase hospital and community awareness of the range and scope of agency services. Communicates effectively with all divisions/programs in the agency. This role may support additional projects, perform administrative tasks, and other duties as assigned.

Responsibilities:

• The Clinical Referral Liaison coordinates and manages the home health and hospice referral and admission process.
• Travels to and works as main contact for assigned hospitals, facilities and providers.
• Assists with discharge planning at time of evaluation.
• Assists to evaluate medical information to determine appropriate criteria is met for acceptance of patients into home health or hospice, and medical stability in conjunction with medical staff home care, hospice, and hospital policy.
• Serves as a contact person for the intake team, internal and external referral team, clients and facilities to enhance outcomes.
• Identifies potential patients for Home Health and Hospice.
• Educate staff/patient/patient representative on the Home Health or Hospice Program qualifications.
• Assists in determining qualifications for Home Health and Hospice Programs.
• Works with referral sources and intake teams to collaborate continuation of care through Home Health or Hospice Programs.
• Provides coverage at other hospitals outside of assigned targeted area as needed or assigned.
• Discusses admission requirements (i.e., skilled needs, homebound status, hospice criteria, etc.) with patient/family/referral sources as needed.
• Maintains a positive, professional demeanor and presents situations in a positive light in all interactions with referral sources.
• Reports changes in targeted hospitals, possible effects, and action plans for the changing situations to the Director or designee as appropriate.
• Effective time management and organizational skills.
• Strong customer service skills.

Outreach and Marketing

• Maintains a thorough knowledge of facilities, or Provider’s needs to identify and perform learning opportunities
• Attends and conducts marketing and public relations activities.
• Collects data and develops strategic plans for referral management to capture referral gaps, decrease leakage to other agencies.

Required:

• High School Diploma/GED
• Computer experience in a Window's environment, or equivalent experience. 
• Demonstrates good verbal and written communication, and organization skills.
• Valid driver’s license with an automobile that is insured in accordance with state requirements.
• Strong customer service skills and ability to keep good relationships with customers, co-workers, and other business partners.

Preferred:

• Bachelor’s Degree in marketing, business administration, or other related fields is preferred. An acceptable combination of experience and/or training may be considered in lieu of formal education.
• Four years of home health or hospice care experience.
• Minimum of one year of professional sales experience preferred

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.