Clinical Quality Coordinator - Planned Parenthood of Northern New England

CHARACTERISTIC RESPONSIBILITIES:

• QUALITY:
• Coordinates the annual schedule for health care topic audits, to ensure adherence to Medical Standards and Guidelines, PPNNE's risk-compliance work plan, and Government Grants work plans.
• Performs audits and provides summaries and analysis for review by the Clinical Quality Improvement Committee.
• Provides additional data and audits as required by grant workplans.
• Coordinates the Clinical Quality Improvement Committee meetings and workplans.
• Assists with new or changed product processes.
• COMPLIANCE:
• Coordinates audit processes and license/certificate renewals for clinical regulatory compliance, including OSHA, CLIA, and pharmacy systems.
• Coordinates competency and proficiency testing as required by CLIA regulations and Medical Standards and Guidelines.
• Manages data submission in compliance with organizational and State regulatory requirements.
• Develops, updates, and publishes PPNNE's Laboratory Procedures and Infection Prevention Manual
• Develops updates and publishes PPNNE's pharmacy protocols.
• Develops tools and resources to support staff clinical regulatory compliance.
• Manages in-house laboratory processes including in-house laboratory testing, controls, and instrument sterilization and maintenance.
• Provides vaccine program management and support.
• Assists with policy and procedure development.
• Act as the designated, certified CLIA Laboratory Technical Consultant.
• SAFETY:
• Evaluates exposure incidents and coordinates time-sensitive consultations. Conducts root cause analysis for all exposure incidents and clinical injuries. Provides recommendations to minimize incident repetition.
• Coordinates annual Safety Committee meeting.
• With the Clinical Quality Improvement Committee and the Safety Committee, identifies staff safety trends and recommend process improvements.
• Partners with central inventory and health centers to manage pharmaceutical recall events.
• Collaborates with health center facilities management about construction, renovation, floods, spills, and malfunctions.
• Manages the maintenance, inspection, and ordering of durable medical equipment (DME), in partnership with Facilities Manager and Inventory Coordinator.
• GENERAL:
• Must be familiar with relevant State and Federal regulations, PPNNE Medical Standards & Guidelines, and accreditation and grant requirements.
• Able to effectively coordinate or manage projects, often working across departments.
• Demonstrates initiative with recognizing problems and providing solutions.
• Able to communicate clearly and effectively with staff, accounting for varying levels of clinical experience and licensure.
• Can give and receive feedback in a collaborative and constructive manner.
• Proficient with Office 365, including MS Excel, Word, and PowerPoint, including the ability to:
• Collect, process, and analyze data, and clearly communicate on findings;
• Edit and format large documents;
• Create effective presentations.
• Able to become proficient with new systems, such as EHR and regulatory databases.
• Member of:
• Centralized Operations Team
• PPNNE Safety Committee
• Clinical Quality Improvement Committee
• Other teams and committees as assigned
• Other duties as assigned

QUALIFICATIONS:

• Bachelor's degree (Bachelors of Science) preferred and at least 2 years of relevant/related experience
• Laboratory Technician certification preferred
• Experience with project management, clinical quality and clinical compliance preferred
• A strong grounding and commitment to providing quality services to clients
• Commitment to customer service and satisfaction
• Commitment to a team orientation
• Demonstrated understanding of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn
• Good written and oral communication skills
• Ability to key stroke for up to 2 hr. and sit for up to 6 hr. a day
• Ability to occasionally travel to all PPNNE locations
• Ability to operate all normal office equipment

COMPENSATION & BENEFITS:

• Compensation for this position is based on years of directly related work experience. Candidates with 0-10 years of experience can expect to earn between $61,386 - $75,406.50/yr. Compensation for additional years of experience above that range will be commensurate with experience.
• Access to benefits is available including health, dental and vision coverage, paid time off and a retirement fund.

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