Clinical - Pharmacy Technician 1 Pharmacy Technician 1 - Mindlance

Job Description: Summary: The Pharmacy Technician Fulfillment provides assistance in the preparation and distribution of drug products. The Technician is responsible for preparing the prescription medications via use of the fulfillment system. Job Responsibilities: Process prescription exceptions which may include: resolving claim rejects and member and physician outreach. Enter member demographics and prescription information into the data processing system. Research and resolve rejected insurance billing issues and/or escalated member issues. Escalate questions regarding prescription to a Pharmacist for interpretation or provide direction on processing. Assist with inbound and/or outbound patient or physician calls. Other duties as assigned. Skills: Education/Experience: High School diploma. 0 to 2 years of Pharmacy Technician experience. Current Pharmacy Registration and Certification as required by state of operation. Basic computer skills.
Comments for Vendors: Fully Remote-can sit anywhere in US.


Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD ):

• Its a Service Center environment for Medicare pharmacy related inquiries. Technicians will be handling inbound calls related to claims billing, pharmacy processing, Prior Authorization requests, STARS adherence inquiries, benefit inquiries, pharmacy overrides, eligibility, escalations, etc.

Describe the performance expectations/metrics for this individual and their team:

• Monthly call audit scores must be 95% or above.
• Adherence must be 90% or above.
• Monthly operational errors must be below 10 errors.

Tell me about what their first day looks like:

• The first day will include introductions, logging into all systems, and training.

What previous job titles or background work will in this role?

• Pharmacy technician.