Clinical Liaison - NeuroTransitional Center ( RN , PT , OT , SLP ) - SSM Health Rehabilitation Hospital - NTC

SSM Health Rehabilitation Hospital - Neuro Transitional Center

St. Louis, MO

New Location Opening quarter 1 of 2025

Clinical Liaison (RN, OT, PT, or SLP)

Full-Time

Competitive base salary with monthly bonuses!

Clinical Liaisons are advocates who educate and guide patients toward the next level of care, while building relationships in the local medical community to help grow referrals and admissions into our new Neuro Transitional Rehabilitation Center. You will use your clinical experience to both assess and provide options to patients who would benefit from our care, but who may not be aware of our services and patient outcomes. You will connect with clinicians throughout the market to open doors so more patients have access to extended therapy, with the goal of providing them independence when they return home. We're looking for a clinician with a passion to serve and a strong sense of patient advocacy. You'll need to roll up your sleeves and dig into insurance policies and language to help patients receive care they traditionally may not otherwise access. 

Transitional rehabilitation is dedicated for individuals with traumatic brain injury (TBI), spinal cord injury* (SCI - C5 and below; not on vent), stroke or other neurological diseases, and who are also at high risk for unsafe discharge. Our Neuro Transitional Center will provide a unique environment designed to feel like a home, yet give patients with physical, behavioral and cognitive impairments access to comprehensive therapy in multiple settings. 

Position Summary

In this highly visible, challenging and rewarding position, you will assume a leadership role, developing and nurturing professional relationships with case managers, physicians and clinicians in acute care hospitals; educating staff, patients and families regarding rehabilitation services provided by our rehabilitation hospital.  In addition, you will assess patients with rehab diagnosis, on-site at referring hospitals for admission to the  rehab hospital and manage the referral process.

Specific Duties

• Developing and building our referral base across the market.
• Advocating for patients and helping them access care they need.
• Interfacing with physicians, and approaching physicians who may be unfamiliar with our level of care.
• Creates target lists of contacts and decision makers in assigned hospitals. Develops relationships, provides excellent customer service and educates referral sources on services provided by the hospital.
• Obtaining insurance approvals and authorizations, as well as facilitating appeals for patients
• Demonstrates positive referrer satisfaction and account retention.
• Educates potential patients and families on acute rehabilitation and benefits of program(s). Distributes collateral materials appropriately.
• Supports Sales and Marketing through educational programs, tours, meetings, etc. in assigned hospitals.
• Develops strategies to grow market share in core business lines in assigned hospitals. Creates quarterly goals and objectives and submits to supervisor. 
• Works with VP/Director Business Development to identify opportunities for expansion of strategic business initiatives.

Minimum Qualifications

• Current and valid state licensure or eligibility for state licensure as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist required. Multi-state licensure required based on geographical territory.

Preferred Experience

• Two years related experience working in a clinical healthcare setting or previous experience working in a clinical liaison role preferred.
• Demonstrated competency with the preadmission process including assessments and relationship building in a rehabilitation setting or in another post-acute care setting preferred.
• Proven track record in sales and marketing with a least one year experience in a related position preferred.
• Experience with insurance approvals, prior authorizations, and the appeals process.
• Experience in workers' compensation is a plus!
• Demonstrated computer proficiency.
• Must exercise sound judgment in handling professional/confidential nature of health care sales.

Overview of Select Medical Inpatient Rehabilitation Hospitals

Select Medical’s Inpatient Rehabilitation Hospitals provide advanced treatment and comprehensive care to best address the medical, physical, emotional and vocational challenges for individuals with:

• Brain Injury
• Spinal Cord Injury
• Stroke
• Amputation
• Neurological Disorders
• Orthopedic Conditions
• Multiple Traumas

**Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.