Clinical Care Coordinator - Injured Workers Pharmacy

The Clinical Care Coordinator is the face of HWP to our patients. Through specific patient and care team contacts, you will act to enable patients and their care teams by helping coordinate management of the patient’s underlying disease states. The Clinical Care Coordinator is a patient facing role that will deliver care directly to patients and their caregivers.

What You’ll Do

· Provides ongoing care coordination and patient navigation for patients over the phone and other non-face to face modalities.

· Functions as a liaison between patients and their care team to improve communication and patient care

· Coordinates medical care for patients, including patient education, program enrollment, appointment management, coordination of on-going diagnostics, medication adherence and adverse effect monitoring, and provider communication.

· Communicates with the HWP Clinical Practice Leader and healthcare providers as appropriate to ensure timely communication about patient care and concerns.

· Initiates, monitors and coordinates care planning for assigned patients, including coordination with the patient’s pharmacy on timely medication delivery

· Places and receives high volumes of patient calls daily, while remaining organized and diligent with any identified follow up tasks.

· Documents CCM care plans in the CCM Software and EMR, coordinates relevant follow up and communicates with providers and supervisors as needed. Care plans should be worked on daily and daily/weekly goals will be provided. These goals will be communicated by team leadership and may fluctuate based on program volume and patient needs.

· Prepares documentation for billing purposes for the Chronic Care Management (CCM) program.

· Achieves monthly goals for billed coordination services or provides real time feedback into why goals were not achieved.

· Provides a significant amount of patient/family education regarding medical treatments.

· Assists in verifying insurance benefits and completing prior authorizations/appeals.

· Communicates in a caring and professional manner with patients, staff, and physicians.

· Actively advocates for patients to improve their healthcare experience and treatment outcomes.

· Other duties as assigned.

What You’ll Need to Succeed

· Previous experience in a healthcare setting, specifically as a medical assistant, pharmacy technician or other patient facing clinical role

· Clinical experience is preferred with some knowledge in medical terminology

· Customer Service or Call Center experience is preferred

Make A Difference With HWP

Home Wellness Providers (HWP) is dedicated to empowering complex chronically ill patients by enabling their care team and closing care gaps. At HWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

HWP is an Equal Opportunity Employer. HWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. HWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at We will make a determination on your request for reasonable accommodation on a case-by-case basis.