Clinic Supervisor - ZoomCare

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars! ZoomCare is seeking a **Super Clinic Supervisor - Lab and Clinic Operations** to join our team at the **Tualatin Valley Super Clinic in Lake Oswego, OR** ! The Super Clinic Supervisor is responsible for overseeing the efficient daily operations of the clinic, balancing leadership with hands-on support to ensure cohesive workflows across clinical and lab functions. This role includes coordinating resources to support staff, maintaining alignment between schedules and patient volume, and acting as the primary on-site liaison with the District Manager. The Supervisor ensures that clinic operations run smoothly, collaborating closely with the Lab Director to support compliance and lab operations. **ESSENTIAL FUNCTIONS** _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + _Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done._ + Perform routine patient care tasks during shifts, including rooming patients, taking vitals, and assisting with procedures; step into clinical roles for walk-in patient flow as needed to reduce bottlenecks and maintain smooth operations. + Provide mentorship and hands-on support to MAs, ensuring high-quality patient care; coordinate and assign breaks and lunches for MAs and lab staff, assigning MAs to support the lab as needed. + Manage clinic operations to ensure efficient workflows for patient care and lab services; monitor and maintain inventory levels with a focus on efficiency and waste reduction. + Support effective use of technology and EHR systems, providing troubleshooting and assistance; identify workflow improvement opportunities, bringing recommendations to the DM for approval and implementation. + Supervise MAs, Lab Associates, MTs, and MLTs, providing daily guidance and support; collaborate with providers and nurses to enable them to work at the top of their licensure. + Assist with training and onboarding new staff, ensuring familiarity with workflows, protocols, and operational expectations; address staff performance issues through coaching or disciplinary actions as necessary. + Foster a positive, collaborative work environment aligned with clinic values; support recruitment by participating in MA interviews. + Act as the on-site liaison between the DM and clinic staff, escalating critical issues as needed; partner with safety, training, and compliance teams to uphold safety protocols and regulatory standards. + Participate in regular meetings with the DM, reporting on staffing, patient care, and operational performance; respond effectively to unexpected challenges or emergencies to minimize disruptions to patient care. + Coordinate with other supervisors or teams to share staff or resources between clinics as needed. + Other duties as assigned. **QUALIFICATIONS** + **High school diploma or GED equivalent; bachelor's degree in healthcare management, business administration, or related field, preferred.** + 2+ years of leadership experience in retail, customer service, or a related field; healthcare experience preferred but not required. + Proven ability to manage small teams of approximately five people, with a focus on performance management, team development, and collaboration. + Experience as a Medical Assistant (MA) or in a similar clinical support role. + Strong organizational and multitasking skills with the capacity to handle multiple priorities in a fast-paced environment. + Demonstrated ability to coach, mentor, and manage performance to create a positive and collaborative team atmosphere. + Familiarity with patient scheduling, walk-in management, and basic lab workflows. + Excellent communication and interpersonal skills to engage effectively across clinical, lab, and operational teams. + Experience coordinating with multidisciplinary teams, including lab personnel, to ensure seamless operations. **COMPENSATION PACKAGE** + Medical, Dental, Vision benefits + 401K with employer match + Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program + Salary Range: $70,000 - $75,000 + Other Compensation: May be eligible for other compensation such as bonuses **WORKING CONDITIONS** + Work is performed in a fast-paced clinic and lab setting with patient interaction. + Exposure to hazardous materials and infectious diseases is possible. + Frequent use of computers, EHR systems, and medical equipment. + Prolonged standing and walking required throughout shifts. + Occasional crouching, kneeling, and bending,lifting or moving of items up to 25 pounds. + Ability to respond quickly to urgent situations as needed. _ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that_ _patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply._ **Job Category:** Corporate Team