Client Solution Specialist at JobsRUs.com
Salt Lake City, UT
About the Job
JobsRUs.com. is seeking hire a Client Solution Specialist for our client in Salt Lake City UT!
Benefits Available!
Weekly Pay!
20.84 Per Hour
700AM to 430PM
DESCRIPTION:
Position Summary
The Client Solution Specialist is the first point of contact for Client product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction as most of their day is spent talking with customers and providing repair support for Client's medical devices and safety software. They also manage customer repair requests.
Essential Duties and Responsibilities
Manage all incoming contacts per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.
Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.
Manage Service Requests for customer-returning medical devices, including acquiring Purchase Orders for billable services.
Knowledge, Skills and Qualifications
Experience with working in a Customer Call Center environment Experience with using Enterprise Resource Planning systems
Experience in troubleshooting biomedical or electromechanical devices
A high degree of initiative and extremely strong communication skills
Fluent in English/French for both verbal and written communication
Education and Experience
High School diploma or GED equivalent
Associate of Science in Biomedical Technology or similar preferred
1 year minimum, 2 preferred
Minimum Qualifications
Must be at least 18 years of age
Travel Requirements
Typically requires travel less than 5 percent of the time
Physical Requirements and Work Environment
This is largely a sedentary role.
This job operates in a professional office environment and routinely uses standard office equipment.
The position requires the ability to work under pressure and stress common to office environments.
Benefits Available!
Weekly Pay!
20.84 Per Hour
700AM to 430PM
DESCRIPTION:
Position Summary
The Client Solution Specialist is the first point of contact for Client product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction as most of their day is spent talking with customers and providing repair support for Client's medical devices and safety software. They also manage customer repair requests.
Essential Duties and Responsibilities
Manage all incoming contacts per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.
Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.
Manage Service Requests for customer-returning medical devices, including acquiring Purchase Orders for billable services.
Knowledge, Skills and Qualifications
Experience with working in a Customer Call Center environment Experience with using Enterprise Resource Planning systems
Experience in troubleshooting biomedical or electromechanical devices
A high degree of initiative and extremely strong communication skills
Fluent in English/French for both verbal and written communication
Education and Experience
High School diploma or GED equivalent
Associate of Science in Biomedical Technology or similar preferred
1 year minimum, 2 preferred
Minimum Qualifications
Must be at least 18 years of age
Travel Requirements
Typically requires travel less than 5 percent of the time
Physical Requirements and Work Environment
This is largely a sedentary role.
This job operates in a professional office environment and routinely uses standard office equipment.
The position requires the ability to work under pressure and stress common to office environments.