Client Growth Manager - Ultimate Staffing Services

Client in Los Angeles is seeking an Client Growth Manager to work onsite

Location: Los Angeles, CA
Remote or In Office: In Office
Hours: M-F 8:30AM-5:30PM
Parking Details: parking is provided
Job Title: Client Growth Manager
Pay: $110k - $140k base salary
Duration: Permanent/Direct Hire

Job Description: As a Client Growth Manager, this position will be the first point of contact for established clients in North America. The main focus to grow revenue and nurture client relationships. The ultimate goal is ensuring long-term client retention and consistently renewed advertising budgets. Day-to-day activities to enable customer growth include: monitoring performance of user acquisition, retargeting & CTV campaigns, collaborating closely with the Sales and Ad Operations teams. Responsible for identifying key growth initiatives to expand client portfolio of business.

Responsibilities:
● Lead, manage, and grow a portfolio of direct clients and/or advertising agencies, across a diverse set of verticals
● Engage in proactive and regular attention towards a portfolio of accounts, monitoring, analyzing, and suggesting optimizations to Ad Ops in support of client goals
● Add value to customer relationships by leading weekly or bi-weekly check-in calls, nurturing the relationship while discussing campaign performance to drive revenue growth
● Anticipate client needs, hear out client pain points, and regularly spot growth opportunities - thinking outside of the box to recommend upsell/cross sell opportunities
● Negotiate client billing confirmations, any disputes that may arise, and invoicing on a monthly basis
● Regularly produce & present Quarterly Business Reviews for key clients
● Semi-regular travel is required to attend key industry events and/or to visit clients with the goal of nurturing and growing the relationship
● Primary daily tools used: Google Suite, Excel, Slack, Gmail, Salesforce

Requirements:
● Must have a minimum of 2-3+ years experience in a similar Account Management role, preferably at a DSP
● Programmatic advertising experience is required
● Proficiency in Excel
● Must have some technical knowledge about the programmatic/ad tech landscape: MMPs, tracking links, postbacks, APIs, SKAN/ATT, DSPs, SSPs/Exchanges, and other similar suppliers
● Must be willing and able to travel (valid passport required)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.