Cisco ICM Developer at Digital Technology Solutions
Dimondale, MI
About the Job
DTS is looking for Cisco ICM Developer
Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise wide. Bachelor’s degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Top Requirements
- Five (5) years of relevant system solution development, testing and implementation work experience required.
- Cisco Unified Contact Center Enterprise (UCCE) (ICM) and Cisco Finesse
- Advanced SQL
- eGain Analytics
Preferred Job Requirements
- CRM Integrations
- Cyara Testing Tool
- Verint Workforce Optimization Suite
- Bachelor’s degree in related field
Required Education/ Certification
- Cisco Unified Contact Center Enterprise (UCCE)
- Advanced SQL
Cisco CVP (Customer Voice Portal) Design and Development
Overall Service Description
Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor’s degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Job Description
Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor’s degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Top Requirements
- Five (5) years of relevant system solution development, testing and implementation work experience required.
- Cisco Unified Contact Center Enterprise (UCCE) (CVP) and Cisco Finesse
- Advanced SQL
- Java, API Integrations and Service integrations
Preferred Job Requirements
- eGain Analytics
- CRM Integrations
- Cyara Testing Tool
DTS offers excellent compensation package.
Digital Technology Solutions
248-243-1381