Cisco CVP DevOps at Digital Technology Solutions

DTS is looking for Cisco CVP DevOps 

Job Description

JOB SUMMARY

• Design, develop, and implement Cisco ACD/IVR (UCCE) and CVP solutions.
• Translate business requirements into functional and technical specifications.
• Develop and optimize integrations using APIs, Java, and other service integration tools.
• Collaborate with cross-functional teams to ensure end-to-end system efficiency and effectiveness.
• Monitor and troubleshoot system operations to maintain optimal performance and availability.                                                                                                                                         

JOB REQUIREMENTS

• 5 years of experience in system solution development, testing, and implementation
• Expertise in Cisco Unified Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Finesse
• Certification in Cisco Unified Contact Center Enterprise (UCCE)
• Advanced SQL skills
• Experience with Java, API integrations, and service integration

PREFERRED JOB REQUIREMENTS

• Familiarity with eGain Analytics.
• Experience with CRM integrations.
• Knowledge of Cyara Testing Tool.
• Bachelor’s degree

Contact:

Ajay Bharbutta

Team Lead

Digital Technology Solutions