Chief Operations Officer - Senior Manager - Consulting - Location OPEN at Ernst and Young

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

**The opportunity**

We are seeking a dynamic and experienced Chief Operations Officer with a unique blend of skills, combining hands-on tactical experience with a strategic vision to drive growth and efficiency. The COO will work closely with our EY Nexus and Products and Platforms team to build out and scale our current operations. This role is critical to measuring and reporting on the health of the total business and working closely within the Strategy and Operations and Commercialization teams in conjunction with the rest of the core team leadership to achieve overall sales, total engagement revenue and product revenue goals for the fiscal year.

Join our dynamic Technology team as a Senior Manager in Operations & Service Delivery, where you will have the opportunity to lead and manage the delivery of transformative technology projects and programs. This role is pivotal in aligning technology solutions with organizational strategy to achieve desired outcomes. You will provide assurance to leadership by managing timelines, costs, and quality, and lead both technical and non-technical project teams in the development and implementation of technology solutions and/or infrastructure.

**Your key responsibilities**

As a Senior Manager, you will be responsible for the effective management and delivery of complex processes, solutions, and projects. You will maintain a focus on quality and risk management while navigating operational and organizational dynamics. This role will challenge you to propose solutions to technical constraints, anticipate bottlenecks in system development, and provide deep insight through analysis and knowledge of best practices. You will be accountable for the budget, delivery, and performance of complex processes and projects to achieve performance objectives. Additionally, you will:

• Lead engagement delivery and be accountable for program/project management.
• Manage client relationships and engage with clients daily to lead planning, execution, and closure of client engagements.
• Identify sales and new opportunities and manage engagement economics for the whole engagement.

**Skills and attributes for success**

To thrive in this role, you will need specialized knowledge of project and program delivery methods, including Agile and waterfall, and the ability to coach others on relevant processes, tools, techniques, and enabling technologies. You should also demonstrate:

• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Develops solutions to complex problems and recommends changes to policies that affect the immediate work area and possibly the business function within own area/department.
• Provides direction and feedback to engagement team members to complete tasks and contributes to performance evaluations and hiring decisions.
• Own the overall governance, sales, TER and pipeline reporting, financial management, investment and revenue planning, people management, quarterly business reviews, balanced scorecard reporting, and any other ad-hoc tasks related to operations.
• Ability to work closely with internal leadership and stakeholders and collaborate with team members across the team’s core leadership to achieve successful outcomes in a fast-paced and dynamic environment.
• Ensure all operations and associated deliverables are aligned with quality and risk management standards (e.g., independence, commercialization, etc.).

**To qualify for the role, you must have**

• A Bachelor’s degree required (4-year degree); a master's degree is preferred.
• Typically, no less than 5 - 7 years of relevant experience.
• Proficiency in managing application security to safeguard our technology infrastructure.
• A strong orientation towards customer satisfaction, ensuring all operations meet their needs.
• Expertise in overseeing customer support operations, delivering exceptional service.
• Skilled in managing data delivery and management processes, ensuring accuracy and accessibility.
• Ability to manage stakeholder relationships effectively, aligning technology solutions with business objectives.
• Knowledge of technology ecosystem operations, ensuring seamless integration and functionality.
• Experience in technology service management, optimizing service delivery and support.
• Competence in troubleshooting and triage, quickly resolving technical issues to minimize downtime.
• Adept at building and managing relationships, fostering collaboration and teamwork.
• Committed to earning client trust and delivering value through high-quality service.
• Commercially astute, with a keen understanding of business operations and financial implications.
• Effective communicator, able to convey complex information with impact.
• Problem-solver, capable of addressing complex challenges with innovative solutions.
• Critical thinker, evaluating situations and making informed decisions.
• Digitally fluent, leveraging technology to drive business outcomes.
• Outcome-driven, focused on achieving results and meeting objectives.
• Emotionally agile, adapting to change and managing stress effectively.
• Skilled in hybrid collaboration, working effectively both in-person and virtually.
• Well-versed in Microsoft excel, investment planning, revenue planning and tracking, pipeline tracking and management, roster tracking and management, quarterly business reviews and other operational-related items.

**What we look for**

We are seeking top performers who demonstrate the ability to propose innovative solutions, lead high-performing teams, and drive successful outcomes. Ideal candidates will possess emotional agility, learning agility, and the ability to manage change effectively. We value individuals who can build and manage relationships, communicate with impact, and have a strong commercial astuteness.

**What we offer**

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $117,100 to $267,400. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,600 to $304,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com