Centralized Baggage Service agent - Hallmark Aviation Services

Proficient in all Baggage Service related functionality

• In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
• Performs daily proactive/reactive communication with passengers
• Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
• Maintain inventory of OHD baggage
• Register lost and found items in W/T, maintain documentation and follow-up with passengers
• Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
• Send W/T forwarding messages for all bags that are being expedited from the port
• Respond timely to emails, telexes, and phone calls

• Basic Math
• Long periods of standing
• Lifting, pushing, pulling,and carrying up to 70 lbs
• Constant interaction with passengers and management
• Constant telephone and computerusage

- Personal profile

- Social competence
- International behavior
- Stress resistance
- Readiness to travel (flexibility)
- Opens for new ideas and innovative products
- Communication skills
- Ability to compromise (win-win-spi