Central Service Manager - Northwest at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Yancey Rents Central Service Manager, you will be responsible for the safe, timely, and efficient dispatch of the Metro Atlanta field service technicians and PM technicians. This position is to provide leadership, supervision, and support necessary to optimize the service fleet allocation and resource utilization in order to achieve an excellent customer experience.

Primary Responsibilities:

• Plan, oversee, and dispatch field technicians & PM technicians for Austell, McDonough, Gwinnett (Dacula), Kennesaw and additional locations in the metro area as they come on line.
• Work closely with clear and transparent communication to ensure superior customer service is provided to both internal/external customers through: 
  • Follow-up contact with customers. 
  • Metrics established to track key performance indicators. 
• Handle all Work Orders & Parts. 
  • Execute timely and effective work order management. 
    • Equipment Failure
    • Customer Damage
    • Warranty
  • Purchase all parts for equipment
    • Maintain accurate parts inventories on service trucks
    • Complete Monthly Parts Inventories to assure accuracy
• Work with Branch Managers to ensure: 
• DOT compliance and record keeping. 
• Yancey Safety Rules and Regulations are followed. 
• Provide regular performance feedback. 
  • Develop Performance Improvement Plans as necessary. 
  • Reward and Recognize employees to reinforce positive behaviors.
  • Provide yearly performance evaluations

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a deep understanding of the rental service business along with successes leading and developing a team.  You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

Education/Experience:

• Bachelor's Degree preferred. 
• At least 3 years of experience in a rental sales, operations, or service position. 
• Experience successfully managing analytically rigorous corporate initiatives. 

Required Qualifications/Skills:

• Leadership
• Vision
• Competitiveness
• Drive
• Strong accountability and initiative
• Strong interpersonal and communication skills
• Advanced problem solving capabilities 
• Previous experience and demonstrated success in team leadership and leader development
• Deep understanding of the rental service business 
• Detailed understanding of financial and operational metrics and the ability to impact them
• PC proficiency

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities

Behaviors

Preferred

Motivations

Preferred

Education

Required

Preferred